Terms and Conditions

Thank you for choosing BECCA by commissioning your own luxury, bespoke clothing. Together, we can embark on a journey to bring a beautiful and unique garment to life, perfectly tailored to flatter your body and express your individuality. We are dedicated to the delicate charm of good design, the thrill of extravagance, enduring quality, and the confidence that the perfect fit bestows. At the center of this process is you, our customer. The custom pieces we design and create exclusively for you require special attention to detail – and that means working with you to bring your dreams into reality. Your satisfaction is our true goal, so please take a moment to read through the information below. This information will let you know what to expect on your journey with us, in regards to services available (and their fees). We strongly believe in being honest and upfront about our prices and what’s included or excluded.
By providing this information we are ensuring that there are no surprises. BECCA provides a service making exquisite custom garments.

The initial quote given is in consideration of the information you provide at the initial consultation (e.g. fabric preferences, design, embellishments etc). Should any changes to the design develop, the quote will change.
Your commission time-slot will only be secured once your deposit has been paid. We serve our customers on a ‘first-come, first-served’ basis. Your place in our schedule cannot be secured without payment of the deposit.

Deposits

As our schedule is very full, and often booked out months in advance, your place in our schedule can only be confirmed upon payment of the initial deposit. For bridal this is 80% and for all other garments, 70%We work on a ‘first-come, first-deposit-paid’ basis. The ‘queue’ deposit counts towards the total cost of your commission, with a full deposit to the value of 70% of your commission payable before commencement of work (the initial deposit counts towards the ‘full deposit’).
Payment of the deposit will confirm your acceptance of these terms and conditions. Unfortunately, the deposit is not refundable in the event of cancellation.
BECCA will have no obligation to commence work on any item until we receive from you written acceptance of these terms and conditions together with the requested 70%deposit payment and any materials that you are providing.

Working Together

We take great pride in our work and strive to provide an exceptional product and service for our valued customers. We are thrilled that you have chosen us to make you a luxurious garment and we promise to do all we can to make your experience a positive and memorable one.
We are ready to be flexible to ensure your garment(s) are made to your satisfaction; if your vision of your garment(s) has changed once work has started, expect to renegotiate the time schedule and price for outfits..We want to hear your thoughts and will work with you to get the best possible results – we aim for perfection, always!
If you have any concerns about fit, garment design, or anything else during the process, please raise them as soon as possible. Once the garment is finished and you have paid for it, it is deemed that it fulfils the contract and you have accepted it as it is. We encourage your feedback as we work hard to make you happy.

Deadlines

We will do our utmost to meet deadlines if you tell us about them at the initial consultation. However, unless it is stated explicitly in this contract, time shall not be of the essence in performance; bespoke clothing is a luxurious and time-consuming endeavour with most garments taking at least 12-22weeks. Sometimes longer wait times may apply due to our workload but we will advise you of this at the initial consultation.

Completing your order on time may require you to provide us with certain necessary information (such as measurements), approve mock-ups or photographs, attend fitting sessions, or to complete scheduled payments on time.

Unfortunately, if you unreasonably delay in meeting any necessary requirements, we may cancel your order and apply our cancellation policy, or we may change the completion date at our discretion so as not to inconvenience our other waiting clients.
If you have to cancel a fitting appointment, scheduling a replacement may be affected by other work commitments, and may affect any deadline.
Acceptance of urgent work is at our discretion and will attract a premium charge. We understand the importance of punctuality and refuse to disappoint once commissioned, therefore we will not accept urgent work if we do not feel certain of meeting your deadline.

Refund Policy

Unfortunately, we do not provide a refund if you have simply changed your mind about an item you have partly or fully paid for.
However, we will happily provide a refund, exchange or repair as required under Australian law.

Cancellation Policy

A 70%deposit is payable at the time of booking to enable commencement of work on your order, to the exclusion of any other potential customers.
Unfortunately, this deposit is not refundable in the event of cancellation.
We will happily refund any payments made over this amount minus our reasonable costs for:
a) work already commenced
b) materials purchased for your order.
c) In this instance, we will provide you with an itemised account of any costs incurred.
However, completed orders will incur full payment.
Any materials you have supplied will be returned to you (at your expense, if applicable), once any outstanding payments have been received.
Regretfully, forfeited deposits cannot be counted as ‘credit’ toward future orders.

Measurements

BECCA AARVi (designer) will take a complete set of measurements at the time of order and will make the garment(s) according to these measurements. Her expertise in taking measurements for the creation of unique patterns is part of the service.
For ‘long distance’ fittings, measurements will be supplied by the client. Your pattern will be made to the measurements you provide and we cannot accept responsibility for the accuracy of measurements taken. Please take measurements over the undergarments and/or clothes you intend to wear with your garment.
Where a weight loss plan, pregnancy, or illness/recovery is a factor, please let us know so we can plan your garment(s) appropriately.
If a dramatic weight loss or gain occurs between fittings, you will be charged for any extra time spent creating additional mock-ups/patterns or making changes to your garment.